Privacy Policy moh88 — Protection of Your Personal Information

1. Introduction and Scope of Policy

This Privacy Policy ("Policy") is issued by moh88 ("we", "company" or "platform"), which operates the website at https://moh88.onl and any related applications or services.

This Policy describes our commitment to protecting user privacy and explains how we handle personal information collected when you use our online betting, slots, live casino, sports betting and virtual sports services.

By registering an account, accessing or using any part of the moh88 platform, you acknowledge that you have read, understood and agreed to the terms in this Privacy Policy. If you do not agree, please stop using our platform.

2. Personal Information Collected

moh88 collects personal information from various sources when you interact with our platform. The categories of information collected include:

• Identity Information: Your full name, date of birth, identity card number (MyKad), nationality and gender provided during account registration.
• Contact Information: Mobile phone number, email address and residential address used for communication and account verification.
• Financial Information: Details related to the payment methods you use — including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency — as well as deposit and withdrawal transaction records.
• Usage Data: Betting records, game history, product preferences, login and logout times, and activity history within the platform.
• Technical Data: IP address, device type, operating system, web browser, cookie data and other metadata automatically generated when you access the platform.
• Verification Documents: Copies of identity documents (such as MyKad) and proof of address requested for account verification (KYC) purposes in accordance with licensing requirements.

3. Purpose of Data Collection and Use

We use the personal information collected for legitimate and specific purposes only. Your information will not be used for any other purpose not stated here:

• Processing new account registrations and verifying player identities.
• Processing financial transactions including deposits and withdrawals.
• Providing 24/7 customer support services via live chat and email.
• Sending important notifications related to your account, security and policy updates.
• Monitoring platform activity for fraud prevention and anti-money laundering purposes.
• Complying with legal requirements, international licensing regulations and directives from competent authorities.
• Improving the user experience and analysing usage trends for internal product development purposes.
• Enforcing responsible gambling limits set by players or by us.

4. Legal Basis for Data Processing

moh88 processes your personal information on valid legal grounds under applicable data protection regulations. These grounds are:

• Consent: You provide clear consent when registering a moh88 account.
• Contract Performance: Processing is necessary to provide the services you request — including processing bets and payments.
• Legal Obligation: We are required to retain certain records and disclose information to authorities when required by the international licence governing our operations.
• Legitimate Interests: We process certain data for security, fraud prevention and platform improvement purposes — which benefits all users.

5. Disclosure to Third Parties

moh88 may share personal information with a limited set of third-party categories in specific circumstances. We do not share information for third-party marketing purposes:

• Payment Processors: Payment service providers that process your transactions, including e-wallet providers and banking services.
• Technology Providers: Technology companies that provide infrastructure, hosting services and security systems to moh88.
• Regulatory Bodies: Licensing authorities and law enforcement agencies that have the legal right to receive such information.
• Professional Advisers: Lawyers, accountants and auditors bound by professional confidentiality obligations.

All third parties we work with are required to sign data protection agreements and comply with security standards equivalent to our own.

6. Cross-Border Data Transfers

As moh88 operates under an international licence, your data may be stored or processed on servers located outside Malaysia. In such cases, we ensure that adequate data protection measures are in place to safeguard your information.

Every cross-border data transfer is carried out in compliance with applicable legal requirements and involves only destinations that provide an equivalent level of data protection.

7. Data Retention Period

moh88 retains your personal information only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable laws and licensing requirements. Generally:

• Active account records are retained for the duration your account is active and for an additional period after account closure.
• Financial transaction records are retained for the period specified by international licensing requirements and audit obligations.
• Customer support communication logs are retained for a reasonable period for reference and dispute resolution purposes.
• Data that is no longer required will be securely deleted or anonymised in a way that prevents re-identification.

8. Information Security

We take data security seriously. moh88 implements multiple layers of technical and organisational protection to safeguard your personal information from unauthorised access, loss, destruction or improper disclosure:

• SSL/TLS encryption on all communications between your device and our servers.
• Passwords are stored in hashed form using modern cryptographic algorithms.
• Two-factor authentication is available for all player accounts.
• Continuous system monitoring to detect suspicious activity.
• Regular security training for all staff who handle player data.

9. Player Rights

As a moh88 player, you have certain rights regarding your personal information. You may submit requests relating to the following rights to our support team:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request correction of information that is inaccurate or incomplete.
• Right of Erasure: Request deletion of your personal information under certain circumstances, subject to our legal obligations.
• Right to Restrict Processing: Request that we limit how we use your data in certain situations.
• Right to Object: Object to the processing of your personal information for specific purposes.
• Right to Data Portability: Request your data in a structured, machine-readable format where applicable.

Our support team will process your request promptly via live chat or email. Please include sufficient account information for identity verification when submitting any privacy-related request.

10. Cookies and Tracking Technologies

moh88 uses cookies and similar tracking technologies to improve the user experience, maintain your login session and analyse platform performance:

• Essential Cookies: Required for core platform functions such as session authentication and account security. These cookies cannot be disabled.
• Preference Cookies: Store your preference settings such as language, display theme and game choices.
• Analytics Cookies: Help us understand how users interact with the platform for internal improvement purposes. This data is collected in aggregate and does not identify individuals.

You can manage cookie settings through your browser settings. However, disabling essential cookies may affect platform functionality.

11. Children's Privacy

The moh88 platform is strictly for users aged 21 and above only. We do not intentionally collect or process personal information from anyone under the age of 21.

12. Changes to the Privacy Policy

moh88 reserves the right to modify or update this Privacy Policy at any time. Changes will take effect once the updated version is published on our website. The "Updated" date at the top of this page will reflect any recent changes.

For significant changes, we will notify players by email or via in-platform notification. You are advised to check this page from time to time. Continued use of the moh88 platform after changes are published will be considered acceptance of the updated Policy.

13. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact our data protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the moh88 platform in Malay and English.

We are committed to responding to every privacy-related enquiry professionally. Our support team operates 24/7 to ensure every enquiry is handled promptly.